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Job Description & Requirements
Minimum Qualifications: • BS/BA in Engineering, Business, Finance or related discipline or equivalent work experience • 5 years of experience and knowledge of Electric Distribution Operations and processes • Demonstrated proficiency in leading projects of high complexity, and facilitating large cross-functional working sessions to gain business knowledge • Excellent analytical skills, including demonstrated experience in data analysis and analytical tools such as MS Excel, Access, SQL and Tableau • Excellent written and verbal communication skills • Demonstrated course work and/or training in process mapping software such as Microsoft Office Visio/Igraphx • Project Management skills sufficient to coordinate multi-organizational projects Desired Qualifications: • Certified Lean Six Sigma Green Belt • PMP Certification • Ability to leverage experience and judgement, to interact effectively with all levels of the organization, as well as manage multiple competing priorities and projects Top 3 things looking for in a candidate: 1. 5 years Electric Distribution Operation processes experience 2. Demonstrated proficiency in leading projects of high complexity, and facilitating large cross-functional working sessions to gain business knowledge 3. Extensive Lean experience or Lean Six Sigma Black Belt Certification, Program/Project Management skills sufficient to coordinate multi-organizational projects
Position Summary The purpose of the SMART Electric Distribution Operations (SDO) Initiative is to improve Electric Distribution processes and technology by providing work management solutions, industry-leading technology, reporting, standardized scheduling, and order reduction and closure. SDO focuses on: Improving end-to-end Work Readiness processes. 1. Meeting Customer Expectations 2. Improving Construction Scheduling & Work Management processes 3. Improving system-wide scheduling, job package creation and order management/close We are looking for a Sr. Business Process Analyst to lead several workstreams. This role will act as the business expert, facilitating end-to-end process management with subject matter experts, identifying process gaps, implementing process controls/metrics, and producing job aides/training/supporting documentation to ensure all processes are managed efficiently. Additionally, this position will develop and implement potential solutions to satisfy informational and performance metrics needs for one or more business functions. The Sr. Business Analyst will report to the PMO Lead and will be responsible for planning, executing and delivering on all the key milestones outlined for his/her workstream. Responsibilities include, but are not limited to: • Leading Electric Distribution process improvement and process redesign efforts • Facilitating working sessions with cross-functional subject matter experts, applying continuous improvement, Lean Six Sigma and project management principles • Performing root cause analysis, gathering and analyzing data to develop innovative solutions, and presenting findings to leadership for decisions • Collaborating with the leadership in planning, developing, and building project plans and milestones, and meeting 100% of deadlines to execute on schedule • Conducting process mapping working group sessions and/or shadowing employees as needed to document as-is state. Documenting as-is and to-be process maps • Performing Change Management function, anticipating client concerns and questions and providing timely, professional, and client-focused communications and following through with results • Developing and documenting line of business technical requirements and communicating with IT • Assessing gaps and implementing quick fixes; leading special assignments
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