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Dealership Process Consultant AH1078(614332)
Ref No.: 18-03167
Location: Columbia, Maryland
Start Date: 05/03/2018
JOB DESCRIPTION:

Chrysler Group LLC is seeking experienced Dealership Process Consultants to work with large volume dealerships on process improvement, in both sales and fixed operations, around the Customer Experience. Must have extensive history working directly with dealership management and can demonstrate prior successes. Identified candidates will utilize "Voice of Customer " data and dealership observations/interviews to improve customer experiences and grow customer loyalty. Action planning, training, and dealership follow-up visits will be required. Candidates will be accountable for meeting dealership performance improvement targets within their assigned area. Individuals must also be computer savvy, able to travel throughout a given territory and be responsible for multiple dealerships. Must also work with local Business Center and coordinate dealership meetings with field staff. Most important, the identified candidates must project genuine enthusiasm for "the Customer " and have the ability to cultivate that same passion within the dealerships they are working with. Making this connection with Dealership Management is key to the success of our customer experience initiative.
Requirements:
Bachelor's Degree. 10+ years as a dealership Consultant focusing on customer experiences. 10+ years training delivery experience, both live and virtual classroom
10+ years retail experience in automotive operations. Extensive experience in leading change management initiatives
Strong conflict-resolution skills and the ability to manage difficult situations/conversation. Strong negotiator, motivator, self-disciplined
Strong communication skills, both oral and written. Ability to work in a team environment. Ability to Multi-Task and prioritize
Dealership financial statement expertise. Forward Thinking. Previous dealership operations experience a plus
Demonstrated training/facilitation experience. Ability to produce desired business results
Proficient in Microsoft Word, Excel, PowerPoint, SharePoint