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Phoenix, AZ - Business Operations - AZDHS - N/A - ASIIS Help Desk Analyst
Ref No.: 18-03079
Location: Phoenix, Arizona
Start Date: 04/30/2018
Position Information
Position Type: Staff Augmentation Hours/Week: 40
Billing Type: Hourly Shift: Day
Projected Start Date: 04/30/2018 Start Time: 8:00 AM
Projected End Date/Duration: 06/30/2018 End Time: 5:00 PM
Bid Limit Per Vendor: 3 Number of Positions: 1
Desired Career Level: None Selected Minimum Education Level: None Selected
Weekend: None
Security Comments:
Please see the attached Cover letter that will need to be completed and submitted along with the resume. If the cover letter is not attached, or missing the required information, the candidate will be rejected.

Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

At this time, interview process is one on-site interview before hiring decision is made.

***The resource MUST be able to pass a 7 year Package A background check and sign a confidentiality agreement***
Position Description:


TOP REQUIRED SKILLS:
- Experience conducting research
- Critical Thinking Skills
- Intermediate Windows and Microsoft Office experience
- Customer Service Experience

Nice-to-Have:
- Call Center Experience

The Help Desk Analyst provides customer support, service and technical assistance to internal and external ASIIS users via the ASIIS Help Desk phone lines and email. The Help Desk Analyst works independently and without technical supervision to receive and screen the incoming calls and receive and complete requests. The Help Desk Analyst investigates, troubleshoots for problem identification and provides recommendations and solutions to complex issues for the ASIIS users.

The Help Desk Analyst should have excellent communication skills, should demonstrate capability to appropriately and professionally handle calls from VFC Providers and ASIIS users as well as demonstrate ability for critical thinking and problem solving. The Help Desk Analyst should be able to express information in clear and concise manner, both orally and in writing.

The Help Desk Analyst should have an advanced knowledge of Microsoft Office products and advanced computer skills.