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Avaya Administrator
Ref No.: 18-02940
Location: Lansing, Michigan
Start Date / End Date: 01/08/2018 to 01/07/2019
Maintains, analyzes, troubleshoots, and repairs telephone systems,software, hardware, and system peripherals.

This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)

Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.

Required / Desired Skills
Skill Required / Desired Amount of Experience
Avaya System Administration (Moves, Adds, Changes) experience Required 1 Years
Avaya Call Management (Contact Center reporting) experience Required 1 Years
Cisco Unity Voicemail experience Highly desired 1 Years
Remedy Ticketing System experience Desired 1 Years
Experience with Sharepoint Desired
Experience with Changepoint Desired


Questions
Description
Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 Please list candidate's email address that will be used when submitting E-RTR.
Question 4 This position is located in downtown Lansing, MI. The selected candidate will be responsible for any and all costs associated with parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement.
Question 5 The client plans to schedule IN PERSON ONLY interviews for this position May 3rd and 4rth. Please confirm your candidate will be available to interview any of those days if selected.
Question 6 Please include a paragraph re: candidate's availability, location, applicable skills, and other pertinent information in the Summary of Qualifications tab, when submitting.