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PC/Network Support Tech 2
Ref No.: 18-02709
Location: Rolling Meadows, Illinois
Start Date: 04/17/2018
Shift Start Time: 8:00:00 AM
First Day Shift Start Time: 7:00:00 AM
Shift End Time: 5:00:00 PM
Specific Questions
Question 1: Is candidate a US Citizen? MUST
Question 2: Holds a High School Diploma/GED? MUST - Associate Degree in CIS preferred.
Question 3: Have knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc.)? MUST
Question 4: Have an A+ Certificate? MUST
Question 5: Have worked on Desktop refreshes to Win 7 or later versions AND knowledge of VPN and wireless connectivity trouble shooting? MUST
Question 6: Have knowledge of encryption and antivirus software (e.g. Sophos)? MUST
Assignment
Sector: IT # of Openings: 1
Category: IT Filled Positions: 0
Region: IL-Illinois Duration: 12 months
City: Rolling Meadows Clearance: None
Department: Client Job Title: PC/Network Support Tech 2
Keywords:
Responsibilities: As a PC/Network Support Technician 2 the primary job responsibilities are provide support to the Desktop SOW for all Northrop Grumman based customers within the area. Focus on exceptional customer satisfaction and maintaining a high level of metric performance. Contributing to the overall SLA performance of the site based staff and Central team. Provide assistance to Site Lead in developing reports and support documentation. Follow all applicable procedures. Travel will be requested if needed.
Requirements: US Citizen. High School Diploma/GED is required. Associate Degree in CIS preferred. Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc.). A+ Certification required. Worked on Desktop refreshes to Win 7 or later versions. Knowledge of VPN and wireless connectivity trouble shooting. Printer trouble shooting. Knowledge of encryption and antivirus software (e.g. Sophos). Ability to multi-task. Ability to execute and interpret hardware diagnostics and network troubleshooting. Remotely Assist Customers by troubleshooting and resolving problems. Team Player. Experience with a ticketing system will be a plus. Certifications in Client and Dell preferred.
Education: High School Diploma/GED is required. Associate Degree in CIS preferred.