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Contingent Programmer - R00005951
Ref No.: 18-02632
Location: Franklin, Tennessee
Start Date / End Date: 05/28/2018 to 05/31/2019
Engagement Type: Contract

Short Description: Contingent Programmer - Bachelors Degree or 5 years equivalent experience - No Driving required.
Complete Description:

The Desktop Support Technician is responsible for providing day-to-day End User Computing (EUC) operational support to the user communities through the installation, configuration, upgrade and maintenance of personal computers, applications, mobile devices and peripheral equipment. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The desktop support technician is responsible for delivering high quality, cost-effective support to all levels of users.

Knowledge & Experience

Proven experience troubleshooting Windows 7 & 10 Operating Systems and dependent applications
Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes
Advanced knowledge of the Windows 7 & 10 registry, NTFS permissions, file and folder security, local user security
Good working knowledge of Microsoft Active Directory structure/security and Group Policies
Hands on Experience with Microsoft Office 2013/2016/O365 products including: Word/Excel/PowerPoint/SharePoint/Access and MS Outlook
Hands on experience in troubleshooting Internet browsers (IE, EDGE and Chrome) and related security settings
Experience with scripting languages and techniques, including VBA, PowerShell and scripting for Windows OS
Experience with software distribution via Microsoft System Center Configuration Manager (SCCM)
Working knowledge of Windows networking components, i.e. TCP/IP, DNS, WINS, DHCP, VPN, IPsec etc.
Working knowledge of Cisco AnyConnect VPN software. Two factor authentication experience is a plus.
Working knowledge of Remote control tools such as Bomgar
Working knowledge of PC hardware troubleshooting
Experience with IT Service Management software such as ServiceNow or Remedy; familiarity with ITIL processes.
Experience with supporting mobile devices and applications, including Apple iOS in an Enterprise environment
Knowledge of application packaging software, including Wise/Flexera Admin Studio is a plus.
Able to develop, interpret and follow technical documentation
Personal Attributes

Highly self-motivated and self-directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Very strong customer focus
Excellent communications skills written and oral; excellent interpersonal and telephone skills.
Experience working in a team-oriented, collaborative environment.

Education/Certifications

University degree or College diploma in the field of computer science, information systems, or at least 5 years equivalent work experience.
Certifications in Microsoft Windows 7 and/or Windows 10 are desired
A+ Certification a plus


Required / Desired Skills
Skill Required / Desired Amount of Experience
University degree or College diploma in the field of computer science, information systems, or at least 5 years equivalent work experience. Required
Certifications in Microsoft Windows 7 and/or Windows 10 are desired Highly desired
A+ Certification a plus. Highly desired
Highly self-motivated and self-directed. Required
Ability to absorb new ideas and concepts quickly. Required
Good analytical and problem-solving abilities. Required
Ability to effectively prioritize and execute tasks in a high-pressure environment. Required
Very strong customer focus. Required
Excellent communications skills written and oral; excellent interpersonal and telephone skills. Required
Experience working in a team-oriented, collaborative environment. Required