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Systems Administrator - HS
Ref No.: 18-02630
Location: Pleasanton, California
Start Date / End Date: 04/30/2018 to 04/29/2019
Position Description: Exceptional application analysis and design skills, as well as thorough trouble-shooting capabilities. Responsible for heavy UNIX shell script programming using both 'C' and Korn shell. Create UNIX-based facilities that are fault tolerant, step restartable, and reusable. Set-up Connect Direct, XCOM and FTP file transfer processes between different platforms. Understand the requirements and procedures for establishing both dedicated and Internet-based frame relay connections via TCP/IP. Coordinating the efforts of inter-disciplinary groups. Use AutoSys for complex scheduling. Experience Level: 10+ Years. Skill Set: Unix, Batch processing, FTP. Knowledge of internals, (i.e. SAP adapter, SAP R/3 transactions related to batch processing). Security and control concepts. AWK and SED. Ad-hoc reporting from AutoSys databases. SQL. Mainframe dataset allocation and security (with ACF2).
Additional Job Details
Please refer to attached job description when sourcing for candidates.
Hours per Day 8
Hours per Week 40
Total Hours 4,176.00


Market Title: Office 365 Reliability Engineer

# of Positions: 2
Hiring Manager: Lloyd Hohenstein
R2 Template: Systems Administrator - HS
Job Description
  • Project Summary
    • The Office 365 Program has moved more than 200,000 Healthcare email accounts from Lotus Notes to Outlook. When fully implemented, Office 365 will deliver modern, cost-effective technology and allow KP to work smarter, react faster, and collaborate anywhere. KP's Office 365 Program has need for proactive and reactive engineering-level Skype and Teams support personnel to ensure reliability of services.
  • Top 3 Daily Responsibilities
    • This role provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards.
    • This position analyzes and priorities incoming request and applies deep technical expertise to resolve complex problems.
    • This role provides guidance on how to track and develop documentation and complies information related to new technology.
  • Overall Responsibilities
    • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; solving complex problems; escalating issues or risks, as appropriate;
    • Follows and develops standard operating procedures.
    • Analyzes and prioritizes incoming requests and alerts.
    • Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
    • Applies deep technical expertise to resolve complex problems.
    • Contributes to and maintains the knowledge repository for highly complex technical support.
    • Facilitates troubleshooting efforts in conjunction with lower level support to identify problems.
    • Provides guidance to meet key performance indicators (e.g., performance, availability, capacity).
    • Compiles information (e.g., procedures, installation, configuration) related to new technology
  • Required Skills
    • Bachelor's degree in related field, OR four (4) years of experience in a directly related field.
    • Minimum (2) years experience resolving engineering-level Skype issues (cloud)
    • Deep understanding of current Teams product, architecturally and roadmap
    • Minimum (2) years experience PowerShell scripting automation of changes and administration for Office 365 tenants
  • Nice to haves
    • Experience utilizing ITSM processes to ensure technology products are available, supported, changes are managed,