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Business Ops Analyst I
Ref No.: 18-02581
Location: ATLANTA, Georgia
Start Date / End Date: 04/03/2018 to 04/02/2019
Description/Comment: JOB TITLE: operations analyst

Client Corporation (NYSE: Client) is a global technology company leading how the world connects, interacts and transacts with business. Client's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
• The operations analyst oversees the "order to cash” process for the hospitality industry, working with the cross-functional teams to turn order requests into delivered systems to our client's sites. This is a communication intensive role that requires a high level of multitasking and the ability to work with multiple teams across an array of different disciplines.
• Serve as a liaison for the Sales Account Teams related to all customer orders.
• Schedules orders considering forecasted, material availability, and plant capacity. Coordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date.
• Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery.

• Provide Promise Dates to reflect the supplier committed ship date as needed.

• Expedite with Buyers to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order.

• Accountable for Revenue Alignment and Management. Ensures all order lines are invoice eligible in line with revenue recognition targets by providing updates to management on potential risk or issues

• Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings, as necessary.
• Works on a diverse scope, which requires analysis within general defined practices
• Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately

QUALIFICATIONS:

• Bachelor's Degree and/or 2 years of similar work experience in Order Management and in a customer facing, customer service role.
• Balance a variety of stakeholder needs and expectations.
• Self-motivated with ability to work unsupervised.
• Proficiency in Microsoft applications especially Excel, Word, and Outlook; Access would be a plus.
• Excellent written and verbal communication skills.
Start Time: 12:00 AM
Hours: 8:00am to 5:00pm Location: ATLANTA – GA (SPRING STREET) 864 SPRING ST NW ATLANTA GA 30308-1007 United States