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Referral Clerks
Ref No.: 18-02540
Location: Goldsboro, North Carolina
Start Date: 04/11/2018
Order # RFQ1278470
Job Title Referral Clerks
Number of resumes 5 potential candidate
Resume Due 04/13/2018 EOD

Job Description
Job Title Referral Clerks
Client Department of the Air Force
Place of Performance The 4th Medical Group,
Seymour Johnson AFB,
North Carolina/Medical Treatment Facility (MTF)
Resume Due 4/12/2018 EOD
Number of Positions 2
No of Resumes 5
Period of performance one (1) Base Period and (1) Option Period. Estimated start date will be 06/01/2018
Work Hours 7:00am – 5:00pm Monday-Friday
US Citizen Mandatory
Security Clearance Active clearance is preferred
Experience 6 months to 1 year experience is required in medical office setting.
Look for federal experience. Specially with Dept. of Air force

Job Duties
This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.
  • Greets patients/visitors at a front desk, referral center or office setting.
  • Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required.
  • Reviews referrals for administrative completeness and researches covered benefits prior to processing.
  • Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
  • Provides general instructions to patients and ensures patients have necessary documentation for referred health care services.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines.
  • Request medical records and ensures arrival of medical records prior to appointment(s).
  • Initiates and locates patient medical records as needed.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.
  • Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF.
  • Orients and trains MTF personnel about the referral process and time.

  • Mandatory knowledge and skills.
  • A fully qualified typist with a minimum of 50 WPM is required.
  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • General office administrative and clerical skills to perform receptionist duties and answer telephones.
  • Ability to communicate effectively, both orally and in writing.
High school diploma or General Educational Development (GED) equivalency. Completion of an Administrative Assistant program is desired.

At least 6 months of experience in medical office setting.

Physical Requirements:
The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.
Health Requirements:
Before start of work, health care workers shall provide proof of immunization from the following diseases according to CDC guidelines:
Hepatitis B, measles, mumps, rubella, varicella, and influenza. The healthcare worker shall also provide proof of a negative TB skin test within 12 months (if positive, proof of negative chest X-ray and a providers clearance letter stating no TB disease detected within 12 months) prior to start of work. In addition the Clinical Review Nurse and Referral Counselor shall provide proof of TDAP immunization prior to start of work even if the tetanus booster is not yet due according to CDC guidelines. After start of work, the Government will provide post blood-borne exposure protocols according to applicable AFIs.
Life Support Certification:
At a minimum, all health care workers must maintain current certification in either the American Heart Association Basic Life Support (BLS) (Course C) or the client CPR/BLS Course.