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Desktop Support Analyst
Ref No.: 18-01740
Location: Richmond, Virginia
Start Date / End Date: 03/12/2018 to 09/30/2018
We are currently seeking a Desktop Support Analyst contractor to assist us in our Information Technology Services Division at our Belvidere Street location. The duties/responsibilities and knowledge and skills are listed below. All contact should be made with me and my contact information is listed below in the signature line.

Duties/Responsibilities:
Work assigned incident and service request tickets for desktop hardware, desktop software, etc. Answer Service Central phone calls, create incident and service request tickets, monitor Service Central inbox. First Call Resolution to include resetting passwords, update Outlook distribution lists, etc.

Knowledge/Skill Requirement:
IT Help Desk experience., taking phone calls, creating and updating tickets, building computers in enterprise environment, SCCM software experience, Windows 7 & 10.

Schedule:
• 7:30 PM – 4:30 PM

Our Process:

1--Please review the knowledge/skills and duties/responsibilities listed above.
2--Forward resumes for interested, qualified applicants to me.
3--Upon receipt, I will review them and forward the most qualified applicants to the hiring manager. At no time, should the hiring manager be contacted directly by you.
4--The hiring manger will determine which applicants to interview and I will partner with you to schedule all interviews.
5--Once a decision is made for the applicant of choice, you will be contacted to extend an offer to that individual, pending their successful completion of a background check.
6--Discussion of start date and other final details will take place at this point.
7—We do not provide feedback on applicants that are not selected to interview, nor do we provide feedback on applicants interviewed but not extended an offer.