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Technical \ Billing Support
Ref No.: 18-01431
Location: Neenah, Wisconsin
Start Date / End Date: 03/26/2018 to 09/26/2018
Assignment Details
Estimated Regular Hours/Week 40.00 Shift Standard
Tentative Shift Start Time Tentative Shift End Time
OT Expected Yes OT Rate Time and One Half (Non Exempt)
Travel Required Estimated OT Hours/Week 0
Travel % Travel Description(Domestic/International)
Security Clearance None
Position Details
Drug Screen Yes Background Checks Yes
Position Description Associate will provide direct client support via inbound phone, chat and e-mail. This person will serve our client base by educating clients on our all our services by explaining features, advantages and benefits. Our clients will require your assistance with setting up initial account, advice on how to use the service, and resolve billing & technical issues. Products supporting: SendProTM Online is the future of Online Shipping and Mailing services. SendPro can be used on PB qualified meters and allows our clients to ship with US Government Client®, FedEx® and UPS® utilizing one account. It allows our clients to compare shipping options, print labels and track your deliveries using an ultra-easy interface, designed for total convenience. It's the fastest, most efficient way to deliver your packages with professional shipping labels and the best savings available.
Skills Required • Assertive & professional phone skills using deductive reasoning.
• Self-directed and motivated.
• Able to give clear, concise information both verbal and text.
• Attention to detail.
• Excellent verbal and written skills.
• Thorough understanding and practice of our Quality Assurance initiative.
• Inbound phone experience dealing with PB internal and external customer base.
• Proficient and effective use of all Microsoft office applications, internet, chat, & email.
• Courtesy, patience and analytical abilities are required to handle customer concerns.
• Able to multi-task in fast paced environment.
• Understanding of pc upkeep, maintenance and usage
• Knowledge of multiple web browsers: Internet Explorer, Firefox, Google Chrome and Safari
• Acceptable attendance.
• Technical knowledge of printer drivers and installation (preferably on network infrastructure is a plus)
• Understanding of cloud-based computing
• Comprehension of differing pc Operating Systems
Skills Preferred
Experience Required No experience is required but strong knowledge of PC's and Cloud based computing is preferred.
Experience Preferred
Education Required High School Graduate
Education Preferred IT Degree or Certifications
Additional Information Must be available to work any shift between 7:00 a.m. to 7:00 p.m.