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Desktop Support Technician II - HP Certification
Ref No.: 19-03161
Location: Tigard, Oregon
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In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!

The Desktop Support Tech in this position will be supporting various client locations and corporate facilities in the Portland Metro area. Tech will provide service in an approximately 30-mile radius around zip code 97223.
Work schedule will be 8-5pm, Mon-Fri with some after-hours overtime, including occasional overtime for server work (to take place before / after office hours).
  • Provide break-fix support at the component level including imaging support – primarily HP products (laptops, desktops, printers, tablets, monitors) – performing diagnostics, replacing hard drives, system boards, screens, etc.
  • Install / deinstall / replacements unbox and setup of PC, verify PC functionality, confirm client is successful at logging in, remove old equipment, transfer data during replacement installs
  • Position requires full ownership of request: receive ticket, review details, call client to schedule, order parts, track parts, perform work, document work performed, track mileages and work time, confirm client is satisfied, then close ticket
  • 2-5 years of hands-on break-fix experience in the field
  • HP certifications a plus – must be obtained within 30 days of onboarding
  • A+ certification a plus
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Excellent customer service skills and impeccable follow-through to customer satisfaction
  • This is a driving position which requires a DMV background check and use of a personal vehicle
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit