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Help Desk Support Technician
Ref No.: 19-03028
Location: Louisville, Kentucky
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 
We have an immediate opening for a Help Desk Support Tech to work Friday through Tuesday, 9am-6pm
 
Top 2 required skills that candidates must have are 1. good customer service and 2. listening skills.
 
Overview:
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • May involve use of problem management databases and help desk system
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision
Qualifications:
  • 1+ year(s) of call center experience required
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate Degree in a related area
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.