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IT Field Service Technician
Ref No.: 19-03027
Location: Idaho Falls, Idaho
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
* * * Contract to Hire Opportunity * * * 
 
We have a new requirement Idaho Falls for a Dispatch Field / Printer Technician. Candidates must live within a 15-mile radius of zip code 83402.
 
Position Summary: Scope of work includes printer support, desktop support, project support upgrading Windows operating systems at various client locations. Systems may be POS systems or desktop / laptop units.
 
Work hours will be M-F, estimated 40 hours per week plus on-call after-hours work.
 
Overview:
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
  • Documents, maintains, upgrades, or replaces hardware and software systems
  • Reimaging and updating OS as needed
  • Supports and maintains user account information including rights, security, and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision
Qualifications:
  • 1-5 years of experience in the field or in a related area
  • Ability to upgrade OS software and transfer data if required
  • Strong hardware repair skills required
  • CompTIA A+ and/or OEM certifications a plus
  • Experience with installation of Home Smart Devices a plus
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Primary job functions typically carried out under direction of a project leader or manager
  • Must have good communication skills
  • Deskside customer service support experience
  • Reliable transportation required (driving position – reimbursed accordingly)
  • May require an Associate Degree or equivalent
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.