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Help Desk Support Technician I
Ref No.: 19-02951
Location: Louisville, Kentucky
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
The Help Desk Support Tech will work on the phone coordinating, diagnosing, and troubleshooting incoming client calls for each type of client and differing industries. This Tech will the first point of contact for technical support service requests. The requests are for support for technical / IT issues involving desktop and laptop application software, network services from local personnel, basic hardware troubleshooting, or from employees using remote network access.
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • May involve use of problem management databases and help desk system
  • Relies on instructions and established guidelines to perform the functions of the job
  • Understand and comply with all security processes with regards to any and all password resets
  • Works under immediate supervision
  • Entry-level to 3 years of experience in the field or related area
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate Degree in a related area
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit