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Desktop Support Technician II
Ref No.: 19-02947
Location: Akron, Ohio
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
 
What You’ll Do:
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!
 
We’re looking for a strong computer professional who is able to prioritize the workload and maintain a positive relationship with various personalities. This candidate will be diagnosing and resolving PC technical issues, and they will record, track, escalate, and update events through established systems. They must be detail-oriented and demonstrate a strong work ethic. CompTIA A+ certification is desired.

 
Top 2 Must-Have Skills:
  1. Project coordination
  2. PC deployments
You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen
  • Be helpful and understanding – provide the support you would want!
  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!
  
Qualifications:
  • Experienced:
    • 2-5 years of related work experience and some college required
    • A+ certification preferred
    • Project coordination
    • Solid experience and understanding of IT services and products, including deployment
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • Ability to converse and communicate appropriately with all levels of the organization
    • Ability to maintain professional appearance and behavior
    • Strong customer service skills including written and verbal communications
    • You’re a tech that customers look forward to seeing
    • Consultative approach to solving issues – help us help them!
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
    • Availability to work necessary overtime
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you’ve never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.



W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.