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Help Desk Support Technician
Ref No.: 19-02896
Location: Louisville, Kentucky
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
* * * Contract to Hire Opportunity * * * 
 
Right now, we have an opening for a capable Help Desk Tech with great customer service skills.
 
Work schedule
8-hour shift, could be 1st or 2nd shift.
 
Overview:
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • May involve use of problem management databases and help desk system
  • Works under immediate supervision
Qualifications:
  • Entry-level to 3 years of IT experience
  • Must have excellent customer service skills
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.