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Communications Specialist
Ref No.: 19-02890
Location: San Jose, California
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
* * * Communications Specialist Required * * *
Project Scope:
  • Newsletter to project managers / PMO personnel
  • Newsletter to wider audience / partner communities
  • Interviews to highlight project successes and challenges
  • Executive communications, as needed
  • Assists with project-specific organizational change management messaging
  • Personnel announcements (new team members – both PMO and project) such as new hires, end of probation, departures, significant milestones
  • Includes providing managers with personnel-related reminders
  • Compile / prepare weekly CIO updates
  • Awards preparation
  • Progress updates on IT strategy
  • Planview rollout messaging / User Group support (FAQs, job aids)
  • PMO Summit and PMO All-Hands presentation creation / assembly
  • Coordination of field trips
  • Maintenance of PMO Toolkit (updates templates as needed; maintains brand)
  • Lesson learned database management
Typical Tasks:
  • Communicates new initiatives, addresses questions and concerns, and provides continuous feedback to the IT Leadership Team
  • Implements and enhances communication programs based on management and/or leadership teams' preferences and feedback
  • Develops communications strategies and plans
  • Guides and directs department(s) in identifying appropriate communication products and target audiences
  • Identifies audiences and appropriate communication channels and vehicles / medium for specific communication needs
  • Creates a variety of communications tailored for targeted audiences
  • Researches and develops content for communications
  • Works with project teams to ensure effectiveness and consistency of communications
  • Translates technical and/or complicated information into clear, concise documents appropriate for various target audiences
  • Prepares written text, coordinates layout and organization
  • Interprets data to determine appropriate syntax, style, and grammatical usage
  • May participate in cross-functional teams and provide support for specific projects
  • Uses different feedback mechanisms to evaluate the effectiveness of communication programs and reports to leadership for action planning
  • Incorporates feedback into the development of communication processes and programs as directed
  • Partners with Knowledge Management Specialists to create and manage intranet content, build adoption, and lead ongoing governance of the site
  • Work with Knowledge Management Specialists and other SMEs to improve content across internal and external platforms
  • Performs related work as assigned
  • Typically requires a bachelor's degree from an accredited college in Marketing, Journalism, English, Communications, Public Relations, or a related field
  • One (1) year experience in content creation, copywriting, journalism, marketing or public relations, utilizing social media, and the internet
  • Experience working in an IT environment preferred
  • Knowledge of corporate and organizational communication principles and practices to include plan development, implementation, and ongoing support
  • Experience with digital communication channels including, but not limited to websites, social media, and mobile apps
  • Experience with formal business process engineering / improvement strategies and implementations preferred
  • Knowledge of the principles, practices, and techniques of current and emerging public communications, relations, and information media
  • Principles and techniques of creative writing and layout
  • English skills in grammar, spelling, punctuation, and vocabulary
  • Techniques of interviewing
Ability to:
  • Rapidly communicate ideas and concepts orally and in writing
  • Manage multiple projects to completion, simultaneously
  • Motivate and elicit the cooperation of other staff, department management; residents, client, and community stakeholders in order to adopt new media
  • Exercise discretion and judgment
  • Implement emerging and new forms of communication for public outreach
  • Employ optimization strategies for leading social network components
  • Collect and analyze data
  • Guide and train others
  • Work effectively under pressure and meet deadlines
  • Establish and maintain cooperative working relationships with those contacted in the course of work

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit