Previous Job
Previous
Desktop Support Technician - A+
Ref No.: 19-02755
Location: Charles City, Iowa
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
* * 4 to 6-Month Contract * *
 
What You’ll Do:
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!
 

As the Desktop Support Technician, you must be A+ certified. You will play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run – our customers.
  
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen
  • Be helpful and understanding – provide the support you would want!
  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues
  • IMAC – receiving equipment, unboxing and deploying (set up, break down)
  • Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
Qualifications:
  • 2 years’ experience
  • Corporate experience required
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • CompTIA A+ certification required
  • Lenovo warranty certifications a plus
  • Experience supporting Windows 10
  • MS Office 0365
  • Remote access
  • Imaging
  • Ability to work from ServiceNow ticketing system
  • Must be detailed and process oriented
  • Ability to work independently following detailed steps and document all steps taken
  • Break-Fix support experience
  • Must be able to change system boards, HDDS, laptop LCDs etc.
  • Good troubleshooting skills both hardware and software
  • Good verbal and written communications skills
Who You Are:
  • Personable
    • Relatable and responsible when interacting with ALL customers
    • You’re a tech that customers look forward to seeing
    • Consultative approach to solving issues – help us help them!
  • Reliable
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you’ve never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.


 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.