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Dispatch Support Technician - Printers, Desktops / Laptops, Servers
Ref No.: 19-02713
Location: Kansas City, Missouri
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.
 
* * * Contract to Hire Opportunity * * *

We are currently in need of a Dispatch Support Tech to perform break-fix work in the Kansas City area. Please note that hours will vary, and the candidate must be flexible to include nights and weekends.
  • Technician will travel to each client's location to provide services
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, etc.
  • Will perform Printer support including hardware break-fix, IMAC, and project work
  • Works under general supervision
Required qualifications:
  • 1+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • 1+ year(s) of customer service experience
  • Reliable transportation required (this is a driving position – reimbursed accordingly)
  • Must be able to work staggered or late shifts possibly including evenings and/or weekends
  • Need to be very personable as they will be interacting with a wide range of users and environments
  • Ability to work on a ladder or lift required
  • Ability to lift up to 50 lbs. required
Preferred qualifications:
  • CompTIA A+ certification
  • OEM Printer Warranty certifications
  • OEM Laptop / Desktop Warranty certifications
  • Server experience would be a bonus 

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.