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Dispatch Support Technician - Printers
Ref No.: 19-02653
Location: LIncoln, Nebraska
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We’re looking for a Support Technician to provide break-fix service to client sites in Lincoln, NE. Candidates should live within a 20-mile radius of Lincoln zip code 68520. A+ and Lexmark certifications will be considered a plus but are not required.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Overview:
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, etc.
  • Performs Printer support including hardware break-fix, IMAC, and project work
  • Equipment covered includes Dell, Lexmark, and other brand name printers
  • Works under general supervision
Required Qualifications:
  • 1+ year(s) of experience supporting desktops, laptops, and printers
  • Must have experience supporting printers or MFDs including software and break-fix
  • 1+ year(s) of customer service experience required
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
Preferred:
  • OEM Printer Warranty Certifications – Lexmark preferred
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience a plus
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.