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Level 2 Technical Associate
Ref No.: 19-02568
Location: Chandler, Arizona
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!  
 
Overview: The Level 2 Technical Associate will work in a corporate environment located onsite with one of our largest and most well-known customers.  
 
Essential Duties:
  • Perform interdepartmental deliveries using company van
  • Install and configure OS on client laptops
  • Migrate client data to new laptop
  • Pick up surplus equipment from users 
  • Prepare old equipment for re-dispositioning and e-waste handling 
  • Process assets returned from clients leaving the company
  • Clean and test used systems for redeployment
  • Ensure all inventory assets are stored and distributed in a clean and professional manner
  • Opportunities to train to move into a more technical role
  • Interact frequently with clients in person as well as via phone, email, and IM
  • Update the client ticketing system and database
  • You may be tasked to assist with asset inventory audits
You will be required to cross train for other positions within the team to provide backfill coverage and participate in quarterly rotation of duties. You will be required to wear a plain black collared shirt daily to identify yourself as a Support Technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.

Qualifications:
  • 1+ years technical experience desired
  • Must be able to lift up to 35 lbs. solo
  • Must have valid DL to drive company van
  • Steel toed shoes are required for safety areas
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite, primarily Outlook, Excel, and Word
  • Experience in Windows 8 and Windows 10 
  • Technical certifications a plus
     
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.