Previous Job
Lead IT Configuration Technician
Ref No.: 19-02179
Location: Fort Mill, South Carolina
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution. 

Contract through April 2020!!
A Lead Support Technician is the guidance contact for all service requests needing support for technical / IT configuration or troubleshooting issues involving desktop, laptop, or network services from supervisors, local personnel, or employees using remote network access.
Overview of all oversight duties. Our Lead Technician will not only be required to oversee all duties, but also, participate indirectly, leading by example:
  • Unpacks appropriate CPU, hardware and software and then installs each at default or to custom specifications
  • Boxes up, tags, and properly accounts for old asset decommissioning and associated paperwork
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Support users in all fashions: walk-up, desk visit, and telephone / help desk styles of support
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Troubleshoots malfunctioning units on setup using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast of new product / service developments and announcements
  • Works with the team to solve difficult problems or configurations
Position Requirements:
  • Requires a least 4 years’ experience in an enterprise / corporate setting, with a minimum of 2 years of lead oversight on deployment / migration projects of 500+ end users in a corporate environment
  • CompTIA A+ certification strongly preferred and/or a directly relevant AA / AS Degree
  • Certification in relevant IT products / technologies strongly preferred
  • Focus on providing exceptional customer service
  • Ability to communicate effectively in English, both written and verbal, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Ability to type while in involved in a conversation, at least 30 WPM
  • Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
  • Strong knowledge of Windows 10 operating systems, networks, databases, and network security concepts and tools required
  • Strong knowledge of the Microsoft Office application suite including MS Outlook
  • Ability to lift up to 40 lbs., palletize equipment, and transport to designated areas
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit