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IT Configuration Technician
Ref No.: 19-02178
Location: Fort Mill, South Carolina
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An IT Support Technician is the first point of contact for all service requests needing support for technical / IT configuration or troubleshooting issues involving desktop, laptop, or network services from supervisors, local personnel, or from employees using remote network access.

Overview:
  • Unpacks appropriate CPU, hardware, and software and then installs each at default or to custom specifications
  • Boxes up, tags, and properly accounts for old asset decommissioning and associated paperwork
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Support users in all fashions: walk-up, desk visit, and telephone / help desk styles of support
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Troubleshoots malfunctioning units on setup using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast of new product /service developments and announcements
  • Works with Lead Technicians to solve difficult problems or configurations
Position Requirements:
  • Requires entry Level - 2 years' experience in an enterprise / corporate setting
  • CompTIA A+ certification preferred and/or a directly relevant AA / AS Degree
  • Certification in relevant IT products / technologies a plus
  • Focus on providing exceptional customer service
  • Ability to communicate effectively in English, both written and verbal, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Ability to type while in involved in a conversation, at least 30 WPM
  • Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
  • Working knowledge of Windows 10 operating systems, networks, databases, and network security concepts and tools required
  • Working knowledge of the Microsoft Office application suite including MS Outlook
  • Ability to lift up to 40 lbs., palletize equipment and transport to designated areas
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcellTM Supports Equal Employment Opportunity** eXcellTM, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com