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Desktop Support Technician I
Ref No.: 19-02171
Location: San Diego, California
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!

We’re currently in the market for a Desktop Support Tech to support migration to Windows 10 on PCs at designated client locations in San Diego, primarily the Poway area. In addition, they will provide post-deployment support handoff to the client support teams, as required.
 
You will be expected to deliver exceptional customer service as the face of our company. You will be responsible for interacting and servicing end users. Be helpful, relatable, and pleasant while deploying Win 10 OS.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required 
Overview:
  • Support Windows 10 OS migrations
  • QA validation of successful migration
  • Onsite troubleshooting for migration failures
  • Escalate service problems and issues to the Deployment Team Lead or Technical Lead as appropriate, including migrations exceeding commitments for completion time or any other actual or potential customer satisfaction problems
Who You’ll Work With:
 
As a Desktop Support Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run – our customers.
 
Who You Are:
  • Experienced
    • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • A+ Certification – or ability to obtain within first 6 weeks of employment
    • Technical expertise & skills to upgrade laptops to a Windows 10 Operating System
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable
    • Great customer facing skills - customer service & dependability
    • Relatable and responsible when interacting with ALL customers
    • You’re a tech that customers look forward to seeing
    • Consultative approach to solving issues – help us help them!
  • Reliable
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you’ve never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

 

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.