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SCCM / Desktop Engineer
Ref No.: 19-02168
Location: ORLANDO, Florida
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Ideally, the candidate for this SCCM / Desktop Engineer position will have hands-on experience troubleshooting on the following technologies and hardware. Strong analytical, problem solving, communications, and documentation skills in English are essential.

Core Skills:
  • Windows 7 and 10 – required
  • Network Connectivity (TCP / IP, LAN / WAN) – required
  • Remote Connectivity / SSL / VPN
  • Printing – queue setup, NW troubleshooting required, client hardware knowledge preferred
  • Software distribution / SCCM (basic knowledge required)
  • Microsoft Office Products, including Office 2016 / O365
  • Microsoft SCEP / Windows Firewall
  • Virtual desktop infrastructure and/or Citrix
Position Responsibilities:
  • A significant portion of the job responsibility revolves around the support of the client technologies with a focus on the Air Products desktop, problem solving teams, project landings, and testing
  • Expected to provide executive support
  • Works with Technical Support and Engineering teams to provide additional testing, training, troubleshooting, and documentation in respect of client technical support
  • Provides training and consultation for the Level 1 help desk agents for client support issues
  • Provides operational support for the enterprise computing environment
  • Covers prime-time (business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays
  • Communications, coordination, documentation, minor project management, and advanced troubleshooting
  • Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
  • Approximately 3-5 years of experience within one or more areas within Information Technology (IT) or comparable organization
  • Client Support experience preferred
  • Excellent verbal & written communication skills, especially in English
  • Secondary language preferred, but not required
  • Strong problem solving & customer service skills
  • General understanding of Information Technology (IT) infrastructure and processes
  • Ability to assess and prioritize competing urgent issues
  • Ability to effectively work independently and collaboratively across global, regional, cross-organizational team environments and participate in virtual projects, work requests, or activities
  • Good understanding of ITIL processes utilized at AP (change, problem, incident, etc.)
  • Good troubleshooting and incident management respective to multiple technologies
  • Ability to work with strategic vendors, outside service / support providers and other third-party vendors

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit