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Field Service Technician I
Ref No.: 19-02150
Location: Dothan, Alabama
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell™  team

We are seeking an experienced Field Service Technician who will be servicing retail and in-home customers for printer, computer, POS and other technology issues. The ideal candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s).
 
* * * Contract to Hire Opportunity * * *
 
Work Schedule: Mon-Fri 40 hours. OT rarely. Company van, gas card and tools will be provided.
 
Overview
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • Works under general supervision
 
Qualifications
  • 3 years of experience in the field or in a related area required
  • Knowledge of a variety of tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • A certain degree of creativity and latitude required
  • May require an Associate's Degree or equivalent
 
Top Skills
  • Must have Retail/POS experience
  • Must have experience with cat 5 & cat 6 fiber
 
 
 

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.