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Desktop Support Technician
Ref No.: 19-02143
Location: McPherson, Kansas
Hutchinson, KS
Salina, KS
Wichita, KS
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

* * Contract Through End of Year with Possible Extension * *

Provide customer support of business equipment:
  • Provide Operating System Support – Windows 10 Standard supported images
  • Provide Best Effort Support for Non-Standard Infrastructure (PCs, Benchtops, Laptops, Handhelds, Scanners, Printers and other end-user devices) in office, manufacturing, laboratories, and warehouse areas
  • Manage the site’s ServiceCenter queues and work assigned ticket(s) to resolution, according to the priority level assigned to the ticket, and resolve issues in accordance within the defined SLAs
  • Provide in-scope software support
  • Perform maintenance of the CMDB and stockroom inventory
Provide Lenovo Break-Fix hardware repairs:
  • In-warranty – management of Original Equipment Manufacturer (OEM) warranty process
  • Lenovo Warranty support
  • Best effort – primarily vendor supported
  • Out-of-warranty – provide quotes and replacement parts on approval
Work with the Digital Platform teams and escalate tickets as necessary
Provide Infrastructure support as dictated by the site:
  • Network Closets
  • Local Servers
Infrastructure hands and eye support
IP-Telephone
  • Connects
  • Disconnects
Printer Support
  • Connects
  • Disconnects
  • Best effort Printer support
  • Toner Installs
 


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com