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IT Technical Support Lead
Ref No.: 19-02133
Location: Bellevue, Washington
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
 
IT Technical Support Position Summary: Responsible for virtually supporting the manufacturing and installation of computer or computer-related equipment and components to store front customers with high impact customer resolution.
 
Major Job Duties:
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software and computer peripherals
  • Virtually assist with setup, configuration and adding of hardware
  • Assist Corporate Deskside Support Technicians with large IMACs
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations
Qualifications:
  • Experience supporting and directing a Field Tech team remotely
  • Experience with the following tools: 
    • Advanced IP Scanner
    • Active Directory
    • RDP
    • Skype
    • SCCM
    • Various proprietary tools
  • Familiarity with standard tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • 1 to 2 years’ experience in a break-fix environment
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.