Previous Job
Previous
Field Service Technician I
Ref No.: 19-02111
Location: Sacramento, California
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
* * * Contract to Hire Opportunity * * *
 
The Field Service Tech will be responsible to use technical experience and skills to troubleshoot / diagnose and repair hardware issues as required in the Santa Rosa area. Also will be responsible to provide in-home installs and service as needed.
 
Work Schedule: Tuesday to Saturday, work hours weekdays 0900-1800, weekend 1000-1900. OT and on-call rotation required.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Overview:
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Required to obtain OEM certifications
  • Attends weekly meetings and replies to Manager and Team Lead upon request
Required Qualifications:
  • 3+ years of field experience supporting hardware required– desktops, laptops, and POS – printer and server experience a plus
  • Excellent customer service, admin skills, and parts management skills
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Must be a team player with a good attitude
  • Interpersonal skills needed to interact with a wide range of users and environments
  • Good admin skills, must do updates in real time and track parts usage and returns
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required
Preferred:
  • CompTIA A+ Certification
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience a plus

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.