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Desktop Support Technician
Ref No.: 19-02103
Location: Two Rivers, Wisconsin
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

* * * Contract Through End of Year * * *
 
The successful candidate for this Desktop Support Technician needs to have knowlege with installing security software - preferable on iPads -  and 2-3 years troubleshooting experience, and great customer service skills.
 
Work hours are expected to be M-F, 7am-4pm.
 
Overview:
  • Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Complies with departmental training certification requirements
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast on new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations
  • Requires entry level-3 years’ experience

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com