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Field Dispatch Support Technician - Printers, A+
Ref No.: 19-02093
Location: Little Rock, Arkansas
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
* * * Contract to Hire Opportunity * * *
 
We need Field Dispatch Tech to perform break-fix, IMAC, and project work during Wednesday-Sunday and on call Saturday and Sunday.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required for this role – miles reimbursed according to CompuCom policy
Overview:
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers and printers
  • Works under general supervision
Required Qualifications:
  • 1+ year(s) of experience supporting desktops, laptops and printers
  • Break-fix printer skills at a level able to break down a printer to the component level desired
  • 1+ year(s) of customer service experience required
  • CompTIA A+ Certification
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder of lift and ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required
Preferred:
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.