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Desktop Support Technician II
Ref No.: 19-02076
Location: Phoenix, Arizona
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
 
* * * Contract to Hire Opportunity * * * 
 
What You’ll Do:
 
In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in!
 
We need a Desktop Support Tech who can act as team lead for local support team of 11 techs. Strong organizational skills, customer / client relationship savvy, and team leadership skills will be required. You will need solid decision-making skills but also know when things need to be escalated

 
Work schedule is 8am-5pm local time, on call required.
 
You will be expected to deliver exceptional customer service as the face of the company. You will be helpful, relatable, and pleasant while diagnosing and fixing their problems.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen
  • Work well as part of the team while serving as a team lead type role
  • Change priority quickly and swiftly while ensuring that all tasks are accomplished
  • Be helpful and understanding – provide the support you would want!
  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!
 
Who You Are:
  • Experienced:
    • 5+ years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • A+ Certification – or ability to obtain within first 6 weeks of employment
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • You’re a tech that customers look forward to seeing
    • Consultative approach to solving issues – help us help them!
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
    • Not intimidated by problems you’ve never seen before – confidence is key!
    • Hungry to work hard and hungry to grow your career!
Help us grow our legacy. We’re transforming the way all businesses get IT services. Our client’s tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.



W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.