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Desktop Support Technician
Ref No.: 19-02014
Location: Colorado Springs, Colorado
Desktop Support Tech—Colorado Springs, CO—Ongoing Contract Opportunity

Did you know that CompuCom’s employee benefits start on the first day of employment? Join eXcell and enjoy our generous, DayOne Benefits(SM)!

Overview: Provide second level support to employees by installing, maintaining, and repairing all company supported hardware and software. Troubleshoot computer problems, determine problem source, and advise on appropriate action. System support (Windows and Unix) - Complete application project-based work.
 
Primary Responsibilities:
  • Cleaning computer hardware according to manufacturers' specifications
  • Monitoring computer hardware performance and diagnosing problems
  • Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Setting up new configurations of equipment
  • Adjusting, repairing, and replacing worn or defective parts
  • Installing and configuring software applications
  • Troubleshooting and repairing software applications and OS related problems
  • Track and route problems and requests, and document resolutions
  • Identify and escalate situations requiring urgent attention
  • Performing testing of equipment that has been repaired, prior to returning the equipment to the user
Core Client Hardware and Software Environment: Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2000/XP/7 OS, Microsoft Office 2003/2007, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype.

Knowledge and Skill Requirements:
  • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • 3-5 years of related experience and training
  • A+ certified
  • Microsoft MCP Certified a plus
Key Competencies:
  • Positive Attitude
  • Oral and written communication skill
  • Learning skills
  • Customer service orientation
  • Problem-solving
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance
Working Conditions: Working conditions are predominantly standing and walking. Must be able to kneel for short periods of time, frequently lift up to 25 lbs., and walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.