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Deskside Technician
Ref No.: 19-01957
Location: Houston, Texas
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team

We are seeking an experienced Deskside Technician.

Principal Duties & Responsibilities
  • A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities
  • Ability to converse and communicate appropriately with all levels of the organization.
  • Ability to maintain professional behavior
  • Strong customer service skills including written and verbal communications
  • Diagnosing and resolving PC technical issues
  • Records, tracks, escalates and updates events through established systems
  • Candidate must be detail-oriented and self-motivating (a strong work ethic)
Hardware/Software Activities
  • Install, test, troubleshoot, and maintain hardware and software products
  • Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
  • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
  • Assist user with data backup and restoration
  • Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and "as needed”
Hardware Knowledge & Skills
  • Various peripheral computer equipment, dual monitors, printers, scanners, etc.
Software Knowledge & Skills
  • Strong Microsoft Windows and Office skills (Office 360)
  • Working knowledge of all Microsoft Windows workstation Operating Systems support
  • Remedy or equivalent incident management system
  • Support of Common Off The Shelf Products (COTS)
  • Wireless network – basic setup and troubleshooting for PCs, smartphones, and tablets
  • Virtual Private Networks (VPN)
  • Anti-Virus Software
Additional Requirements
  • CompTIA A+ recommended, not required
  • Successful completion of a background security check and drug screening
  • Professional appearance
  • Physical Requirement: Ability to lift and carry up to 40 pounds
 

 
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.