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Onsite Deskside Support Technician
Ref No.: 19-01904
Location: Pittsburgh, Pennsylvania
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* * * Contract to Hire Opportunity * * * 
 
We’re currently looking for an Onsite Deskside Support Tech to provide IMAC (Installs, Adds, Moves, Changes) work, pushing software, configuring phones, etc. A+ certification will be considered a plus. Candidate should have a good personality (soft and written communication skills) and good work ethic.
 
Schedule is M-F, 9-6. Overtime after hours or weekends possible.
 
Overview:
  • Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Complies with departmental training certification requirements
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast on new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations
Qualifications:
  • 5-10 years’ tech support experience
  • Must be a team player to thrive in this environment
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.