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Deskside Support Technician
Ref No.: 19-01903
Location: Wilmington, Delaware
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.
 
We’re currently looking for an Onsite Deskside Support Tech to provide IMAC (Installs, Adds, Moves, Changes) work, pushing software, configuring phones, etc. A+ certification will be considered a plus. Candidate should have a good personality (soft and written communication skills) and good work ethic.
 
Schedule is M-F, 9-6. Overtime after hours or weekends possible.
 
Overview:
  • Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Complies with departmental training certification requirements
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast on new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations
Qualifications:
  • 5-10 years’ tech support experience
  • Driving required: must have valid license
  • Must be a team player to thrive in this environment
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.