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Level 2 Support Technician
Ref No.: 19-01850
Location: Folsom, California
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers. 

Your duties will include but will not be limited to:
  • Performing interdepartmental deliveries
  • Picking up surplus equipment from users
  • Preparing old equipment for re-dispositioning and e-waste handling
  • Processing assets returned from clients leaving the company
  • Cleaning and testing used systems for redeployment. 
  • Ensuring all client inventory assets are stored and distributed in a clean and professional manner
  • Opportunities to train to move into a more technical role
You will have frequent interaction with clients in person and also via phone, email, and IM. You will be required to update the client ticketing system and database. You may be tasked to assist with asset inventory audits.

You will be required to cross train for other positions within the team to provide backfill coverage and participate in quarterly rotation of duties. You will be required to wear a plain black collared shirt daily to identify yourself as a Support Technician. You will be challenged with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience.

  • 1+ year(s) technical experience desired
  • Must be able to lift up to 35 lbs. solo
  • Must have valid DL to drive company van
  • Steel-toed shoes are required for safety areas
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
  • Technical certifications a plus
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit