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PC Support Technician
Ref No.: 19-01783
Location: Beaverton, Oregon
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell Team!
 
This is a fantastic opportunity for a PC Support Tech to work with an amazing US corporation.
 
Primary Responsibilities include:
  • Cleaning computer hardware according to manufacturers' specifications
  • Monitoring computer hardware performance and diagnosing problems
  • Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Setting up new configurations of equipment
  • Adjusting, repairing, and replacing worn or defective parts
  • Installing and configuring software applications
  • Troubleshooting and repairing software applications and OS related problems
  • Tracking and routing problems and requests, and document resolutions
  • Identifying and escalating situations requiring urgent attention
  • Testing of equipment that has been repaired, prior to returning the equipment to the user
Core Client Hardware and Software Environment: Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows XP/7/10 OS, Microsoft Office 365 / 2013 / 2016, McAfee AV.
 
Knowledge and Skill Requirements:
  • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • 1-2 years of related experience and training desired
Working Conditions:
  • Working conditions are predominantly standing and walking.  
  • Must be able to kneel for short periods of time, frequently lift up to 25 lbs.
  • Must walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart
Key Competencies:
  • Positive Attitude
  • Oral and written communication skill
  • Learning skills
  • Customer service orientation
  • Problem solving
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com