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Tech Support Analyst II
Ref No.: 19-01765
Location: Toronto, Ontario
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 
The Tech Support Analyst in this position will be responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
 
Major Job Duties:
  • Test, image, and clean PCs, laptops, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up, configure, and add all hardware
  • Assist Corporate Deskside Support Technicians with large IMACs
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations
Qualifications:
  • 2-4 years of hands-on technical knowledge of laptop and desktop design and software installation required
  • Familiarity with standard tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • 1 to 2 years’ experience in a break-fix environment
  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.