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Sr. Security Engineer - SOC Engineer III w/ Symantec
Ref No.: 19-01764
Location: Toronto, Ontario
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
Sr. Security Engineer / SOC Engineer III 
Responsible for identifying potential information and network security vulnerabilities. Develops and executes security controls, defenses, and countermeasures to intercept and prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce, and web-based systems. Researches attempted or successful efforts to compromise systems security and designs countermeasures. Maintains hardware, software, and network firewalls and encryption protocols. Administers security policies to control physical and virtual access to systems and provides training on security solutions.
L3 Analysts are the most security expert personnel with the SOC. Responsible for resolving issues which are escalated to them by L2 Analysts. Escalated issues could be product related which requires deep troubleshooting and packet analysis. OR escalated issues could be a result of active threat in the environment. L3 analysts are responsible for coordinating with vendors, third parties, and client to perform deep investigation on the issue and provide timely feedback to client executives and SOC management. L3 analysts will also participate in complex security projects.
  • Meet service level agreements (SLAs) regarding response time and customer notifications
  • Assist with and define both team and service key performance indicators (KPIs)
  • Work with clients and tools vendors to address all security related issues
  • Coordinate security investigations based on internal processes and procedures
  • Assist customers or facilitate the implementation of protective and mitigating security controls as required
  • Perform manage, add, change, delete operations within the security tools
  • Handle fulfillment of all security requests and calls from the user
  • Drive resolution as it relates to customer facing incidents and change management
  • Provide central contact point for implementation, architecture, and problem management for managed security applications (Firewall, IDS, Encryption, SIEM, Web filtering)
  • Scan system devices for vulnerabilities according to compliance policies - Nessus
  • Initiate security incident response including tracking and recovery actions
  • Analyze and validate the network and hosts based on Intrusion Detection System events
  • Monitor SLAs for responsiveness and coverage
  • Provide regular reports and statistics for service line management
  • Provide oversight and guidance to junior team members as it relates to the Security realm
  • Document and create process improvements as needed when gaps are / have been identified
  • Participate in an on-call rotation to provide emergency support
  • Ensure site security and provides consultation on security issues
  • Log and properly documents all issues and follow-up information
  • Perform installation, relocation, and modification of computers and associated equipment
  • Perform work in compliance with specified warranty requirements of OEM vendors and contractual SLAs with clients
  • Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns
  • 8-10 years of experience actively deploying and managing security and networking devices
  • Excellent and demonstrated knowledge of IT processes and procedures, specifically Incident, Problem, Change, and Service Level Management
  • Ability to lead technical calls and run point on security incidents required
  • Experience in managing Customer Service and client expectations with ability to complete swift problem resolution, including troubleshooting
  • Analytical approach for solving tasks as well as ability to repeat procedures
  • Familiarity with existing knowledge base to scan for possible solutions to problems
  • Ability to multitask with different types of problems
  • Solid written & verbal communication
  • Knowledge of security tools like firewalls, IDS, web content filtering and content filtering solution, e.g. Cisco, Checkpoint, Fortigate, Snort, SIEM
  • Experience in Symantec and Cisco required
  • Knowledge of compliance standards such as HIPAA, PCI, SOX
  • Ability to coordinate resources to resolve problems
  • Appropriate Technical Support experience and knowledge required
  • Demonstrated high level of Technical Support experience and knowledge required for all services provided by the Security Operations Center
  • Strong analytical skills balanced with excellent customer service skills
Special Certifications:
  • At least two (2) industry certifications such as GCIH, CISSP, CEH
  • CCIE Security
  • Symantec SEP & DCS
Level of Formal Education:
  • Bachelor’s or Diploma in Computer or IT
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit