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IT Upgrade Tech Support
Ref No.: 19-01566
Location: Sacramento, California
Rancho Cordova, CA
Folsom, CA
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
Overview: You will work in a corporate environment located onsite in Folsom, CA with one of our largest and most well-known customers.
Your duties will include but will not be limited to: Once a new workstation is rolled out for as part of the New Platform Introduction program; there could be some applications that will not work properly, and it may result in memory leaks, High CPU or other issues. This team needs to analyze such issues, capture error codes, bugs, establish correlation, and provide this information to the product group so that all this can be addressed in chip design OR any required driver updates / patches could be requested from OEMs. 
Basic skills: Deep interest in troubleshooting Windows, analyze errors, correlate symptoms to an issue, etc. will be sufficient to start. Anybody who has used Windows OS extensively including registry editing to the core can be the best fit for this position. Candidates should know how OS works and how it INTERACTS with DRIVERS. Performance will be measured if the team does a good job in picking the right driver in the image and systems perform as per baseline performance. If the performance deteriorates this team analyzes what caused and tries to debug / troubleshoot. All the learnings continue to feed into the imaging and NPI so that when the image goes to wider audience it is defect free and can be deployed by SCCM.
Thorough knowledge of Windows SysInternal Tools is required.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit