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Level 4 Technical Associate
Ref No.: 19-01522
Location: Rio Rancho, New Mexico
Albuquerque, NM
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
The Level 4 Technical Associate will work in a corporate environment located onsite with one of our largest and most well-known customers. Position is in the Negotiated Business Solutions group handling requests for support of software / hardware that is not supported by the regular IT support group.
Duties include:
  • Putting OS on and configuration of laptops / desktops / tablets and client data migration
  • Advanced break-fix support of software/hardware issues for clients
  • Managing and updating tickets via the client's ticketing database
  • Flexibility required and the willingness to change directions within an hour, sometimes less
  • Travel between buildings (required daily)
  • Ability to work in a team dynamic and backfill for team members
  • Ability to train and backfill for partner IT groups, including DCH, service centers, and audio-visual departments
  • Excellent communication skills required for frequent interactions with clients in person and via phone / email / IM
  • 3-5 years technical experience desired
  • A+ certification required within 90 days of start date
  • Windows / Linux imaging
  • Advanced Windows OS troubleshooting
  • Advanced server imaging with troubleshooting
  • Advanced Linux OS troubleshooting
  • Basic printer support and troubleshooting
  • Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows 7, 8 and 10
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit