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User Experience (UX) Researcher
Ref No.: 19-01471
Location: Redmond, Washington
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
The product research team is looking for an enthusiastic and experienced User Researcher with 2-3+ years of practical work experience. For this position, the person must be comfortable driving projects independently, scoping out research needs, providing detailed study plans, and proposing relevant (and sometimes unique) methodologies to answer research questions. The range of research for this position would include both hardware and software evaluative studies of products in the early stages of development (i.e. prototypes) all the way up to final product. Research would be conducted in both informal and formal lab settings, as well as field environments. Experience executing product benchmark studies and comparison studies is highly desired.

Required skills:
  • User study planning and execution: protocol design, recruiting, moderating, establishing key metrics, data collection and analysis, insight generation, report generation
  • Experience with a breadth of research methodologies and ability to come up with creative research solutions as needed
  • Qualitative evaluation and analysis
  • Solid PowerPoint experience required
  • Some quantitative analysis
  • Video editing a plus
  • User research experience in the gaming industry a plus
  • Ability to distill data in concise ways
  • Data visualization, able to tell a meaningful story from the data
  • Experience with Affinity exercises
  • Ability to manage a research project from start to finish
  • Ability to function in a fast-paced environment
In addition to executing research, we are also looking for a candidate who can be a strong customer advocate, is passionate about user centered design, can generate meaningful insight, is comfortable and adaptable to rapidly changing research needs, and has an ability to work well with others. Being able to visualize data in a concise and compelling way would be a plus, as well as the ability to synthesize research findings into best practices, and guidelines documents. Fundamental statistical experience is a plus.

An understanding in ergonomics, comfort, and hardware usability would be ideal, but not required. An advanced degree in Human Factors, Psychology, HCI, Ergonomics, etc. is strongly recommended.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit