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Audio / Visual Support Technician
Ref No.: 19-01224
Location: Hillsboro, Oregon
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio / Visual support. 
 
Your duties will include but are not limited to:
  • Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment
  • Daily updates in the database of record, both online and offline
  • Monitoring of online queues to assist customers with break-fix and meeting support requests
  • Engaging customers' requests for meeting support
  • Escalating complex break-fix issues and workarounds to L2 / L3
  • Assisting L2 / L3 with large deployment or renovation projects
You will have frequent interaction with clients in person and also via phone, email and IM.  You will be working in a dynamic team and cross training to backfill for peer team members. We will challenge you with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience.

Requirements:
  • 1+ years audio / visual experience desired
  • Basic knowledge of audio / video signal flow
  • May be required to travel between sites using personal vehicle / company van 
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.