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User Experience (UX) Researcher
Ref No.: 18-04364
Location: Bellevue, Washington
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Our client, the world’s most recognized software corporation, seeks a User Experience Researcher to conduct iterative, evaluative customer research in the complex product domain of cloud services. You will work closely with UX Design, Research and Program Management to understand customers and evaluate if the cloud offerings meet their needs. The ideal candidate will have experience in conducting research in a complex technology domain. The intended end result is a solid basis of user research to assist in product design.
 
Responsibilities:
  • Drive user research activities to inform product design, including but not limited to: lab usability studies, heuristic evaluations, surveys, etc.
  • Deliver actionable research findings to your counterparts on time and with quality
  • Communicate, defend, and build consensus around your research and how it informs design
  • Document and present recommendations and point of view based on research and analysis
  • Work with the supervising Usability Engineer or Manager in identifying and addressing critical usability issues
Required Qualifications:
  • 2 years of industry experience conducting user research and effectively partnering with development teams to improve the user experience based on research results
  • Ability to run an entire project independently
  • High level of experience using varied user research techniques at various stages of the development process (e.g., lab usability studies, heuristic evaluations, surveys, field research / ethnographic techniques)
  • Experience creating usability test plans and running large and small tests
  • Accurate measurement and precise reporting of usability data
  • Excellent collaborations skills, and experience teaming with designers to help prepare designs for testing
  • Turning usability findings into actionable recommendations
  • Strong oral and written communication skills
  • Demonstrated ability to analyze research data, create results presentations, and deliver them to design and product teams
  • Intermediate statistical analysis skills, and ideally familiarity with one or more statistical packages used for analysis (SPSS, Statistica, etc.) - strong skills using Excel to perform basic analyses acceptable
  • Ability to get up to speed with a new area quickly
  • Ability to work independently and as part of a team
Desired Qualifications:
  • Experience with Morae
  • Experience with UserTesting.com
  • Experience with large-scale survey tools
  • Experience analyzing and delivering impactful findings based on telemetry data
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com