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Technical Writer 2
Ref No.: 18-02017
Location: Seattle, Washington
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.
 
In addition to proven technical and business-process writing experience, the Technical Writer has strong journalistic instincts, a background in Search technologies, experience writing content for Support agents and Engineers, and a history of working in a large-scale tech enterprise environment.
 

Overview:
  • Research, design, develop, and write business process and troubleshooting documentation for Tier2 support
  • Work with Content Lead and subject matter experts, identify areas of greatest documentation need
  • Update existing documentation, identify and link to partner-authored materials, and write new documentation as required
  • Validate documentation accuracy and usefulness with subject matter experts and publish documentation using internal tools
  • Recommend improvements to documentation organization and templates to optimize usefulness
Qualifications:
  • 3-5 years’ tech writing experience
  • Certificate or degree in technical writing nice to have
  • Background in developing or documenting standard operating procedures
  • Strong background in technology and software development
  • Fluency with modern software tools- good level of expertise with Excel and content publishing tools (any SMC - robo help, mad cape flair, etc.)
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.