Previous Job
Program Manager - Non Tech
Ref No.: 18-01975
Location: Issaquah, Washington
You’re covered with eXcell. We offer our temporary employees full benefits. Always have. Always will. Join us!
Do you excel at creating succinct and witty communications? Do you love putting on the user’s shoes and advocating for that perspective? Are you a storyteller? Then this might be the position for you! Our corporate client requires a Program Manager who can lead the effort, under guidance, to execute the following:
  • Analyze user feedback coming in from multiple sources displayed in a PowerBI dashboard
  • Determine necessary responses, coordinate with appropriate personnel, and deliver the message
  • As part of the 4 week Sprint cycle, develop a set of “Release Notes” that explain the items in the Sprint from the perspective of the average user
  • Coordinate with testers to get screenshots and clarification around specific items in the Sprint and get approval
  • As part of the Sprint cadence, provide wording for tooltips on new features that give the users understanding of controls on the various pages
  • For topics that require larger blocks of text, develop pages to provide those clarifications as part of the FAQs wiki and maintain them over time
  • Provide insight and ideas on ways to drive user adoption and awareness of the internal tool
  • Participate in user interaction and driving awareness at events
  • Participate in design discussions, representing the end users’ views
  • Challenge all assumptions to ensure the best product from the end users’ point of view
  • Work with the team to identify campaigns for key features, determine the most effective channels for communication, and execute
  • Collaborate with larger teams’ communications effort, as many of the upcoming features will represent integration with other tools
  • Create, co-create, collaborate on materials needed to get the word out including but not limited to videos, web pages (SharePoint content pages – providing the content only), training sessions (recorded and live), emails, and surveys
  • Ensure that all materials are compliant with branding and align with overall look and feel
  • 3-5 years of experience required
  • Experience with writing roles (collaborating with a team, writing a blog, creating visuals / putting graphics together)
  • Experience with working with a technical team
  • Experience with tools like Word, PowerPoint, etc.
  • Ability to create content to be more formal or casual depending on the target audience
  • Ability to create and deliver readiness content for new / updated features
  • Drive the cadence for bi-weekly sessions and participate in preparing materials / topics
  • Excellent skills at using Camtasia, Sway, PowerPoint, SharePoint, PoliteMail, and WordPress
  • The overarching goals driving these tactical tasks are:
    • Driving user knowledge of the tool and how to get the most out of them
    • Creating experiences that cause users to LOVE the product
    • Providing better linkage between user feedback and executed actions
    • Closing the loop with user feedback
    • Support the Ops team in crafting non-routine messages in response to requests for help and support
    • Inspiring users to become evangelists for the tools
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit