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IT Configuration Tech - A+
Ref No.: 18-01972
Location: San Francisco, California
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
 
Right now we need to bring on an IT Configuration Tech to assist with IT Provisioning work at our lab in San Francisco. We are looking for a resource who is proficient in Desktop Support and Customer Service. Candidate must be able to work independently, but mostly as part of a team – heavy teamwork environment.
 
Requirements:
  • 1 year corporate experience or in a help desk environment or desktop support
  • CompTIA A+ Certification
  • Previous experience in imaging
  • Ability to image laptops and desktops (Dell, HP and Apple) daily and perform data transfers as well as deployments
  • Ability to lift at least 30-50 pounds
  • Must be able to manage a queue where cases are assigned daily and meet customers SLA requirements
  • Customer Service skills required
Overview:
  • Check ticketing queue multiple times a daily
  • Data transfer on Windows 8.1 / 10 and Apple OS
  • Case updates and queue management
  • Check the Calendar for EOL Refresh Asset Swaps
  • Attend the window for walk up service requests
  • Deploy hardware
  • Flexible in changing direction at a moment’s notice
  • Close and update cases in timely manner
  • Support all labs at this location
  • Asset tracking
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.