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Field Dispatch Support Technician - Printers
Ref No.: 18-01968
Location: Washington, District of Columbia
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We’re currently seeking a Field Dispatch Support Tech to perform break-fix service in the immediate D.C. area – must live no further than 5 miles from the city.

Candidates must be able to support and repair printers as well as other basic IT equipment.

  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers and printers
  • Printer support to include hardware break-fix, IMAC, and project work
  • Equipment covered includes client, Dell, and Lexmark printers
  • Organizes, processes, and is responsible for printer parts and inventory
Required Qualifications:
  • 3+ years’ experience supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • 2+ years of customer service experience required
  • Basic understanding of networks required
  • Interpersonal skills needed to interact with a wide range of users and environments
  • Ability to manage priorities required
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder of lift and ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required
  • OEM Printer Warranty Certifications
  • Printer Certifications with TCN
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience a plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit